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Support Faq
Service FAQ

1. The equipment cannot be turned on.

A. Check whether the battery is installed correctly and the back cover of the battery is completely covered;

B. Please check if the battery has electricity;

C. If the battery has power and the battery is installed correctly, please do a cooling operation (FN key + reset key);

D. Please charge the battery for 10 minutes and then try it again.


2. During the scanning process, the scanning head is out of light but cannot recognize the bar code, and the system is very hard when scanning.

A. Recalibrate the scanning head, operation method: double-click "Scanner" on the desktop, open the scan head, reset the scan head, and the reset is successful;

B. please confirm whether the scanned barcode is intact or not;

C. If the scan head is recalibrated and the bar code is not damaged, the device can be restarted.


3. What about the failure of the radio frequency card reading card?

A. Whether the rf card is placed in the credit card area;

B. The card distance is best within 5cm, and the reading card can not be read too fast (because the radio and read process of radio frequency card requires stable field power supply, or it can fail easily);

C. Whether there are two or more rf CARDS in the vicinity of the card area;


4. What about the failure of IC card credit card?

A. Is the contact surface correct (chip facing up)

B. Whether the card is in place (the card is not in place to trigger the event)

C. whether the card has significant wear or tear or breakage

D. restart equipment


5. What about the failure of uhf card reading card?

A. the uhf card is placed in the credit card area;

B. The card distance is best within the effective range, and the reading card can not be read too fast (since the radio and read process of radio frequency card requires stable field power supply, or it can fail easily);

C. Whether there are two or more rf CARDS in the vicinity of the card area;


6. What about printer anomalies?

A. print blank: check whether the roll paper is installed correctly;

B. No paper: whether the paper cang/roller is correct, whether the paper is the specified roll paper

C. Print fuzzy: whether the printer heating head is sticky or not

D. unable to print: check the program or system issues and restart the device


7. Camera problems

A. no indication: please check whether the camera lens is covered with foreign objects; Rebooting equipment or swiping machine to troubleshoot problems caused by software;

B. Blur: check whether the lens is dirty, clean the lens and whether to close the focus function properly, properly adjust the distance and Angle of the photo


Data collection mobile terminal

1. The equipment cannot be turned on.

A. Check whether the battery is installed correctly and the back cover of the battery is completely covered;

B. Please check if the battery has electricity;

C. If the battery has power and the battery is installed correctly, please do a cooling operation (FN key + reset key);

D. Please charge the battery for 10 minutes and then try it again.


2. During the scanning process, the scanning head is out of light but cannot recognize the bar code, and the system is very hard when scanning.

A. Recalibrate the scanning head, operation method: double-click "Scanner" on the desktop, open the scan head, reset the scan head, and the reset is successful;

B. please confirm whether the scanned barcode is intact or not;

C. If the scan head is recalibrated and the bar code is not damaged, the device can be restarted.


3. What about the failure of the radio frequency card reading card?

A. Whether the rf card is placed in the credit card area;

B. The card distance is best within 5cm, and the reading card can not be read too fast (because the radio and read process of radio frequency card requires stable field power supply, or it can fail easily);

C. Whether there are two or more rf CARDS in the vicinity of the card area;


4. What about the failure of IC card credit card?

A. Is the contact surface correct (chip facing up)

B. Whether the card is in place (the card is not in place to trigger the event)

C. whether the card has significant wear or tear or breakage

D. restart equipment


5. What about the failure of uhf card reading card?

A. the uhf card is placed in the credit card area;

B. The card distance is best within the effective range, and the reading card can not be read too fast (since the radio and read process of radio frequency card requires stable field power supply, or it can fail easily);

C. Whether there are two or more rf CARDS in the vicinity of the card area;


6. What about printer anomalies?

A. print blank: check whether the roll paper is installed correctly;

B. No paper: whether the paper cang/roller is correct, whether the paper is the specified roll paper

C. Print fuzzy: whether the printer heating head is sticky or not

D. unable to print: check the program or system issues and restart the device


7. Camera problems

A. no indication: please check whether the camera lens is covered with foreign objects; Rebooting equipment or swiping machine to troubleshoot problems caused by software;

B. Blur: check whether the lens is dirty, clean the lens and whether to close the focus function properly, properly adjust the distance and Angle of the photo


发布时间: 2018 - 12 - 12
浏览次数:123
DWS system

Q: Open the software display volume module failed to run

A: Check if the volume camera is powered normally, and the volume camera cable is plugged and unplugged.

 

Q: Pure black package over-the-counter software shows volume anomaly.

A: Make sure the black wrap white side is facing up, and the color of the belt is close, poor contrast.

 

Q: All package volume is abnormal.

A: Make sure there is no sunlight, open remote software to take photos, maintain group contact with manufacturer.

 

Q: The abnormal frequency of the bag is more than 10% higher.

A: Open remote camera, maintain group contact with manufacturer.

 

Q: All different types of barcodes are not allowed to be displayed in the past.

A: Confirm that the getting off interface is closed and open, if it is restarting the subsystem.

 

Q: Individual barcodes of the same type are not allowed to enter (such as the beginning of 7000), other barcodes ok.

A: Replace the provided subsystem dynamic library file with the response directory (D drive -

yto-EXP-config), restart the subsystem.

 

Q: The camera is taking pictures normally, and all packages show the complement.

A: Maintain group photo feedback and turn on remote.

 

Q: Individual barcodes display the complement code (starting with G000).

A: Maintain group photo feedback and turn on remote.

 

Q: The fusion software is turned on, the device is started, and the reset is still not displayed. In normal state, the camera does not take pictures, and the package stops in the third place.

A: 1. Check if the pass-through mode is enabled.

2. Check the settings - output, whether the serial port has been changed

3. If it is a Starway device, check if the Starway software starts normally.

4. Plug and unplug the 232 serial cable

5. Group photo feedback to the manufacturer

 

Q: Fusion software is enabled, press reset to display normal status, over package

Wrapped, the camera does not take pictures

A: Check if the second section of the body is photoelectrically normal, and shake the photoelectric by hand, to see if flashing?

 

 

Q: Other weights such as weight anomalies when the fusion software passes the package question.

A: 1. Check if the header is displayed normally.

2. Check if the second section of the head is aligned.

 

Q: One of the three sets of strobe headlights is always on, and the package is always bright, display complement.

A: Maintenance group photo contact manufacturers, headlights and smart cameras must have a loss bad, in the empty time of the scene, the positioning is a camera problem or a headlight ask manufacturer to help deal with.

 

Q: Volume camera side indicator does not light.

A: Maintain group feedback phenomenon, check whether the volume camera 12V switching power supply is positive constant power supply.

 

Q: Other hardware problems, belts, timing belts, abnormal sounds, meter heads,

Display, servo, etc.

A: Please directly feedback the maintenance people, and coordinate the follow-up solution at the first time.


发布时间: 2018 - 12 - 12
浏览次数:23
0755-2376 2480 info@szjoan.com
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